Frequently Asked Questions

How long does it take to set up and learn?

We work with you and your team on a convenient schedule for on-boarding, training sessions and the set-up process so you can be up and running as soon as possible. Our on-boarding team can import much of your data, significantly speeding up your launch time.

What devices does Total ABA work on?

Total ABA is browser based and will work on any device with an internet connection, whether you work on a desktop, tablet or smartphone.

Can I track insurance authorizations for appointments?

Total ABA’s Practice Management package provides insurance authorization tracking by the number of sessions, units, or by the amount of time in minutes. 

Can clients schedule, change or cancel appointments on our website?

Total ABA offers a Parent Portal solution which is HIPAA compliant and allows parents to view and cancel appointments, pay bills and send and receive notifications from therapists.

How can I track my staff hours?

Total ABA offers payroll features that allow you to have staff clock in and out, and/or track session times, travel time and allows you to set up payroll codes for various staff and services.  Reports can be generated and uploaded to your payroll processor.

Can I use my own lesson plans and curricula?

Many of our clients easily import their existing lesson plans and curricula into their Total ABA environment.

Do you have online forms?

Our Parent Portal provides easy to use and easy to create forms and reports. These are ideal for streamlining the on-boarding of new clients and can be used to automatically update the client records on a regular basis eliminating significant administrative overhead.

Is there an app?

At this time, and due to the sensitive nature of your services, separate apps can increase the chance of losing data in the uploading process. Total ABA software is browser based and designed to view and use on ANY device.

Can I schedule therapists by credentials or skills?

Our scheduling feature enables easy to read and easy to modify scheduling of therapists and staff. They can easily be scheduled by time, skills or credentials.  

Can I include graphs in my reports?

Our clinical package and behaviors module provide a robust reporting engine which enables users to create whatever reports they need. Any data that is collected can be reported on.

Can I customize with my logo and appearance?

Yes, one of the advantages of using Total ABA is that we are built on the Salesforce platform giving you ease of customization.

Do you offer various levels of administrative control?

Yes, permissions can be granted to different people depending on their title, or responsibility level. You can assign view only or the ability to make changes..

What support services do you offer?

All of our clients have direct phone access to our customer support team. In addition, we offer our Wizard Library which consists of thorough documentation of each product with detailed how to use instructions. These are also complemented by our Wizard video library which walks customers through a demonstration of how each capability is used and can be optimized for your environment.

How many therapists can your software handle?

We can support clients with as few as one therapist to thousands of therapists in many locations across the country. Total ABA is one of the most scalable solutions on the market today.

How much does Total ABA cost?

Total ABA is the most cost-effective solution on the market. We offer many robust solutions and add significant value to every client environment. Schedule a Demo or request a quote here.

What are your contract lengths?

The minimum contract is for one year. We offer discounts for longer term contracts.